Contact & Support

Effective: September 17, 2026

Use this page for questions about Auvantor products, digital delivery, purchases, refunds, privacy, or other customer-support matters.

Business identity

Auvantor is a trading name operated by Fausto Saltos, an individual seller.

Order support

When requesting assistance with a purchase, provide the email address used during checkout, the product name, approximate purchase date, and any order or transaction reference available to you.

Do not send passwords or full payment-card information.

Support channel

Email: [email protected]

Phone: +593 99 942 0020

Support requests are reviewed as soon as reasonably practicable. Transaction, delivery, refund, privacy, and legal requests may require additional verification before account or order information can be disclosed or changed.